RETURN AND CANCELLATION POLICY - REFUND POLICY HOW TO RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.

Only items purchased directly from Errebé Eyewear will be accepted.

For products purchased from authorized retailers, please contact them directly for returns.

Returned items must be in their original packaging, including accessories, manuals and documentation.

Returned items must be unused, in the same condition we sent them to you, and in their original packaging.

Stains, folded cards, broken stamps/torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to customer mishandling. Returns made without a receipt may be rejected.

Errebé Eyewear reserves the right to deny any return.

WHAT HAPPENS IF THE ITEM(S) YOU RECEIVE ARE INCORRECTLY DAMAGED OR DEFECTIVE?

Did you receive a defective unit or the wrong product? Just not satisfied with your order? Please contact our Customer Service team on our contact page to start the return process.

Please include the following information: - Order number - Proof of purchase - Video or photo of the defective product (if applicable) - Full delivery address - Contact telephone number - In some cases, you may need to include a video or a photo of the defective product as proof to refund or replace the product.

HOW LONG DOES THE RETURNS PROCESS LAST?

Processing returns may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.

WHAT HAPPENS IF THE ITEM(S) YOU RECEIVE ARE INCORRECTLY DAMAGED OR DEFECTIVE?

Did you receive a defective unit or the wrong product? Just not satisfied with your order? Please contact our Customer Service team on our contact page to start the return process.

Please include the following information: - Order number - Proof of purchase - Video or photo of the defective product (if applicable) - Full delivery address - Contact telephone number - In some cases, you may need to include a video or a photo of the defective product as proof to refund or replace the product.

HOW LONG DOES THE RETURNS PROCESS LAST?

Processing returns may take up to 14 business days from the day we receive your return.

We will send you an email to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.